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🔄Return & Refund Policy – FORMENCARE

Welcome to FORMENCARE 💙  
We value your trust and always aim to provide the best shopping experience possible.

Please read our Return & Refund Policy carefully before placing your order.


📦General Return Policy

At FORMENCARE, due to the nature of our products, all products are non-returnable and non-refundable once delivered.

For hygiene, safety, and quality reasons, we do not accept returns, exchanges, or cancellations for products that have been successfully delivered in proper condition.

However, we do offer support in the following cases 

  • 📦Damaged product received
  • 🚚Shipment not delivered even after 7 days beyond the estimated delivery timeframe

💥Damaged Product Policy

If you receive a damaged, broken, leaked, defective, or incorrect product, please contact us within 3 days (72 hours) of delivery.

To process your request quickly, please send the following details to our support email:

📧Return@formencares.com

📸Required Proof

Please attach:

  • 📷Clear images of the damaged product
  • 🎥Unboxing video / damage video
  • 📦Images of outer packaging and label
  • 🧾Order ID / Order number
  • 📅Date of delivery

This helps our team verify the issue faster and provide the best possible resolution.

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⏱️Response Time

Once we receive your email and supporting proof, our support team will respond within 48 working hours 🕒

We carefully review every request to ensure a fair resolution for our customers.


💸Refund or 🔁Replacement

After successful verification of the issue, we will provide a suitable solution based on your preference:

💰Full Refund

If you prefer a refund, we will issue a 100% full refund to your original payment method.

Refund processing time may take 5–7 business days, depending on your bank or payment provider.

🔁Replacement Product

If you prefer a replacement, we will ship a new replacement product at no additional cost.

Replacement dispatch timelines may vary based on stock availability.


🚚Shipment Delay / Non-Delivery Policy

If your order has not been delivered even after 7 days beyond the estimated delivery timeframe, please contact us immediately.

For example:  
If the estimated delivery was 5–7 days, and your order still has not arrived after 14 days, you are eligible to contact support.

📧Email us at Help@formencares.com

After verification with our shipping partner, we will provide either:

  • 💸Full refund, or
  • 🔁Free replacement shipment

Cases Not Eligible for Refund

Refunds / replacements will not be applicable in the following situations:

  • Request raised after 3 days of delivery
  • 📦Product used, opened, or tampered with
  • 📸No valid images / video proof provided
  • 🏠Incorrect address provided by customer
  • 📞Customer unavailable for delivery attempts
  • 🚫Order refused by customer

💌Need Help?

Customer satisfaction is our top priority 💙

For any support related to your order, feel free to contact us:

📧Return@formencares.com  
⏱️Support response time: within 48 working hours

Thank you for shopping with FORMENCARE🙏✨

 

🚚Shipping Policy – FORMENCARE

Welcome to FORMENCARE 💙  
We are committed to delivering your orders safely and efficiently from India to customers worldwide 🌍

Please read our shipping policy carefully before placing your order.


📦Order Processing Time

All orders are carefully processed and packed from India 🇮🇳

🕒Processing Time:  
Orders are usually processed and shipped within 3 to 5 working days after successful payment confirmation.

Please note:

  • 📅Working days exclude Sundays and public holidays
  • During high-demand periods, festivals, or promotional sales, processing may take slightly longer

Once your order is shipped, you will receive a tracking number / tracking details via email or SMS 📩


🌍International Shipping

At FORMENCARE, we proudly offer international shipping worldwide ✈️🌎

Since all products are shipped from India, international delivery timelines may vary depending on the destination country and customs clearance.

🚀Estimated Delivery Time

⏱️Standard International Delivery:  
Usually 18 to 24 working days in transit

For major countries such as:

  • 🇺🇸USA
  • 🇨🇦Canada
  • 🇬🇧United Kingdom
  • 🇩🇪Germany
  • 🇫🇷France
  • 🇮🇹Italy

Estimated delivery time is generally:

📦18 to 24 days

Please note that delivery times are estimates and may vary due to customs, local courier operations, weather, or public holidays.


📍Tracking Information

Once your order has been dispatched, you will receive:

  • 📦Tracking ID
  • 🔍Tracking link
  • 🚚Shipping status updates

This allows you to monitor your shipment throughout the delivery journey.


💸Customs, Duties & Import Taxes

We aim to make international shopping as smooth as possible 💙

In most cases, customs duties, import taxes, and shipping-related charges are already handled at our end.

However, please note that customs regulations vary from country to country.

Some countries — especially:

  • 🇩🇪Germany
  • 🇫🇷France
  • 🇮🇹Italy

may occasionally apply additional local customs fees, VAT, import duty, or clearance charges at the time of delivery.

These charges are determined by your country’s customs authorities and are the responsibility of the buyer if applicable.

FORMENCARE is not responsible for any customs-related delays, local tax demands, or country-specific import regulations.


⚠️Delivery Delays

While we do our best to ensure timely delivery, some delays may occur due to:

  • 🌍International transit delays
  • 🛃Customs inspections
  • 🚚Courier partner delays
  • 🎉Local holidays
  • 🌦️Weather disruptions

We appreciate your patience in such situations 🙏


Important Delivery Responsibility Notice

Please ensure all shipping details are entered correctly at checkout.

FORMENCARE is not responsible for delivery issues caused by customer-provided incorrect details, including:

  • Wrong address
  • Incomplete address
  • Incorrect phone number
  • Customer unavailable during delivery

In such cases, the order may be returned, delayed, or marked as failed delivery by the courier partner.

⚠️No refund or replacement will be provided in these situations

Please double-check your address and contact details before placing the order.


🚫Non-Refundable Shipping Situations

Refunds will not be applicable for shipping-related issues caused by:

  • Incorrect address entered by customer
  • Missing apartment / house number
  • Wrong PIN / ZIP code
  • Incorrect contact number
  • Customer unavailable for delivery attempts
  • Parcel refused by customer

💌Need Shipping Support?

If you need any assistance regarding shipping or tracking, feel free to contact us 💙

📧help@formencares.com

Our support team will respond within 48 working hours ⏱️

Thank you for shopping with FORMENCARE🙏✨

 

Cancellation Policy – FORMENCARE

🌿The Power of Herbal Wellness & Premium Chocolate with Formencare 🍫

In today’s fast-paced lifestyle, maintaining energy, confidence, wellness, and daily vitality is more important than ever.

At Formencare, we bring together the goodness of herbal wellness supplements, Ayurvedic-inspired formulations, and premium chocolate indulgence products to support your daily lifestyle needs 

Whether you are looking for men’s wellness support, daily vitality capsules, massage oils, or luxury chocolate combos, our products are thoughtfully designed for modern lifestyles.


🌿Why Herbal Wellness Products?

Herbal wellness products are made from plant-based ingredients, traditional roots, botanical extracts, and natural wellness-supporting herbs.

These ingredients are widely used in wellness and Ayurvedic-inspired routines.

Key Benefits

Supports daily energy   
Helps maintain stamina 💪  
Supports active lifestyle 🏃  
Promotes daily wellness 🌿  
Premium lifestyle support 

Clear ingredient labeling and compliance information are especially important for supplement stores. (XgenTech)


🍫Premium Chocolate Collection

Our premium chocolate collection includes:

🍫Dark Chocolate  
🤎Milk Chocolate  
🤍White Chocolate

Perfect for:

  • gifting 🎁
  • celebrations 🎉
  • self-indulgence 
  • evening cravings 🌙

Premium presentation and clear food labeling help build trust with customers. (Shopify)


💊How To Use Formencare Wellness Products

🌙Capsules

  1. Take 1 capsule after dinner
  2. Consume with lukewarm water
  3. Use once daily
  4. Follow recommended dosage only

💧Massage Oil

  1. Apply 3–5 drops
  2. Gently massage for 3–5 minutes
  3. External use only

🍫Chocolate

  1. Open the pack
  2. Break into pieces
  3. Enjoy 1–2 pieces anytime

🏆Quality & Certification Standards

At Formencare, product quality matters.

Customers trust wellness brands more when they clearly show:

GMP manufacturing  
third-party testing  
ingredient transparency  
batch number & expiry  
FSSAI / AYUSH compliance (India)  
lab-tested ingredients

Third-party testing and GMP certifications are strongly recommended trust signals for supplement stores. (Shopify)

For supplements, globally recognized trust markers often include:

  • GMP Certified
  • ISO Certified
  • FSSAI License
  • Lab Tested
  • Third-Party Verified

Independent certifications such as USP / NSF / GMP are commonly used to build consumer confidence. (Vogue)


⚠️Important Safety Information

Please always use products as directed.

  • Keep away from children
  • Store in cool & dry place
  • Do not exceed recommended usage
  • Consult a healthcare professional before use

💖Why Customers Choose Formencare

premium quality  
🌿herbal wellness inspired  
🍫luxury chocolate collection  
🚚fast delivery  
🎁premium packaging  
💯trusted customer support

Your wellness journey starts with Formencare.

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